Complaint hotline for Next-G service complaints
“Local residents who have complaints about NextG mobile phone reception can now call (03) 5721 5089 to voice their frustration,” Sophie Mirabella, the Federal Member for Indi, said today.
“This will be an important independent mechanism to ensure that local mobile phone blackspots are not forgotten by the city-focused Rudd Government,” Mrs Mirabella said.
“The newly elected Rudd Government must not forget the needs of country mobile phone users in the transition from Telstra’s CDMA to NextG services.”
“The hotline, staffed by volunteers from my office, will be open from 9am to 5pm each business day, with an answering machine available after hours to record complaints.”
“Each complaint will then be individually forwarded to the Minister for Communications to let him know of areas that need to be corrected.”
“The former Coalition Government required that Telstra – as a condition of their license to offer mobile phone services – must ensure that NextG services are equivalent or better than CDMA services before turning off CDMA services. An independent audit, established by the Coalition, is currently investigating this issue.”
In a recent letter to the Minister for Communications, Senator Stephen Conroy, Mrs Mirabella asked for assurances that Labor will maintain the Coalition’s license condition requiring NextG services to be equivalent or better to CDMA services. The license condition was initially introduced subsequent to Mrs Mirabella’s strong advocacy on behalf of rural Australians.
“I hope that Labor does not turn its backs on country Australia now that the election is over. They have a responsibility to govern for all Australians.”
“From my discussions with residents in the north-east – be it in Mansfield, Tolmie, Rutherglen or Barnawartha – there is a creeping sense of dissatisfaction at the level of service offered by the Next G network as it stands. I myself can vouch for this as I recently had to switch from my CDMA mobile telephone to a Next G handset.”
“This will be an important independent mechanism to ensure that local mobile phone blackspots are not forgotten by the city-focused Rudd Government,” Mrs Mirabella said.
“The newly elected Rudd Government must not forget the needs of country mobile phone users in the transition from Telstra’s CDMA to NextG services.”
“The hotline, staffed by volunteers from my office, will be open from 9am to 5pm each business day, with an answering machine available after hours to record complaints.”
“Each complaint will then be individually forwarded to the Minister for Communications to let him know of areas that need to be corrected.”
“The former Coalition Government required that Telstra – as a condition of their license to offer mobile phone services – must ensure that NextG services are equivalent or better than CDMA services before turning off CDMA services. An independent audit, established by the Coalition, is currently investigating this issue.”
In a recent letter to the Minister for Communications, Senator Stephen Conroy, Mrs Mirabella asked for assurances that Labor will maintain the Coalition’s license condition requiring NextG services to be equivalent or better to CDMA services. The license condition was initially introduced subsequent to Mrs Mirabella’s strong advocacy on behalf of rural Australians.
“I hope that Labor does not turn its backs on country Australia now that the election is over. They have a responsibility to govern for all Australians.”
“From my discussions with residents in the north-east – be it in Mansfield, Tolmie, Rutherglen or Barnawartha – there is a creeping sense of dissatisfaction at the level of service offered by the Next G network as it stands. I myself can vouch for this as I recently had to switch from my CDMA mobile telephone to a Next G handset.”
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posted by Greg Naylor at
5:12 PM
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